Show All Answers

1. Where do I get a copy of my birth certificate?
2. How much does a birth certificate cost?
3. How do I get a copy of a birth certificate?
4. Will I need ID in order to purchase a copy of a birth certificate?
5. Are birth certificates public records?

Show All Answers

1. What is boat excise?
2. Who must pay?
3. To what community is this paid?
4. What is the rate?
5. What is the minimum tax?
6. How are the vessels valued?
7. Where is the billing information derived from?
8. Who qualifies for an abatement?
9. Where must I file for an abatement?
10. Where do I get an application for abatement?
11. When must I file for an abatement?

Show All Answers

1. Who has to file a business certificate?
2. How much does a business certificate cost?
3. How can I obtain the business certificate form?
4. Will I get a tax I.D. number when I file a business certificate?
5. How often does a business certificate have to be renewed?
6. What if the business address changes?
7. What if the ownership of the business changes?

Show All Answers

1. What is the definition of “wetlands”?
2. When do I need to file with the Conservation Commission?
3. What activities are prohibited in Resource Areas?
4. What activities are permitted in or near Resource Areas?
5. What permit application should I use?
6. Does South Hadley have a current Open Space and Recreation Plan?
7. Are there maps of the conservation lands available?
8. Does South Hadley have a local wetlands bylaw?

Show All Answers

1. How do I join the Senior Center?
2. How old does one have to be to join?
3. Is there a cost for membership?
4. Does one have to live in South Hadley to attend the Congregate Lunch Program?
5. What is Outreach Services?
6. How do I make a lunch reservation?
7. How do I make a transportation request?
8. How do I receive the newsletter?

Show All Answers

1. How do I know if the death certificate I am looking for is on file in South Hadley?
2. How much does it cost to purchase a death certificate?
3. How can I get a copy of a death certificate?
4. How do you get a burial permit?

Show All Answers

1. Who has to license their dog?
2. When do I license my dog?
3. What do I need to bring with me to license my dog?
4. What is the fee to license my dog?
5. Can I register my dog online?
6. May I license my dog by mail?

Show All Answers

1. Whose problem is family violence?
2. How to get help in town?
3. Where can I get help and information about domestic violence?
4. Where can I find shelter and support groups for domestic abuse?

Show All Answers

1. I have a sewer backup, what do I do?
2. The catch basin near my home is caving in / blocked, or there is a sinkhole forming. What should I do?
3. How do I get a pothole repaired?
4. I have a tree question (removal / trimming / branches), who do I contact?
5. Who should I call if a street sign / road sign is missing or down on the ground?
6. I have a street light out. Who do I contact?
7. I need to report a problem with a traffic signal / light. Who do I call?
8. I have a snow removal question. Who do I call?
9. I have a problem with rain / runoff water, from the roadway, impacting my property (a catch basin is blocked, since repaving was done, etc.). What should I do?
10. When will the street sweeper be cleaning my street?

Show All Answers

1. What is infiltration and inflow?
2. Why should South Hadley residents be concerned?
3. What can residents do to help?

Show All Answers

1. How do I obtain a liquor license?
2. How can I obtain a 1-day beer and wine license?
3. Do I need a permit to sell new or used vehicles?
4. How do I obtain a hawkers / peddlers license?

Show All Answers

1. Are the Assessors maps property line plans?
2. Can I view assessor's maps?
3. Where can I obtain a copy of assessing maps?
4. When are the Assessors maps updated?

Show All Answers

1. How do you apply for a marriage license?
2. Do we have to be South Hadley residents in order to apply in South Hadley?
3. What if 1 or both of us is under 18?
4. How long after the application will the license be issued?
5. What if we have waited too long to apply for our license and our wedding is scheduled less than 3 days from the date of the license application?
6. How long after issuance is the license valid?
7. How much does a marriage license cost?
8. How can I get a copy of my marriage license?

Show All Answers

1. What is motor vehicle excise tax?
2. Who must pay?
3. What is the rate?
4. What is the minimum tax?
5. How are vehicles valued?
6. Who qualifies for an abatement?
7. What information do I need to file with an abatement application?
8. Who qualifies for an exemption?
9. When must I file for an abatement or exemption on excise?
10. Where must I file for an abatement?
11. Where do I get an application for abatement?
12. How long does it take to receive an abatement once it is filed?

Show All Answers

1. What are some of the benefits of receiving my bill electronically?
2. What are the benefits of paying a bill online?
3. What is Invoice Cloud?
4. What is the relationship between my biller or utility, and Invoice Cloud?
5. Is there 1 account number for all of my bills?
6. If I pay different bills (i.e. property tax and water) do I need to register twice?
7. Can I put my water bill on AutoPay, but keep my real estate taxes as a scheduled payment?
8. How does the system work?
9. Can I use an Apple / Mac to use the service?
10. Do I need to register to pay a bill?
11. Why should I register to pay a bill?
12. How do I find my account number to login?
13. I forgot my Password, how do I find it?
14. Can more than 1 person pay bills online for the same account?
15. What forms of payment can I use?
16. Can I still send in a paper check?
17. What is a service or convenience fee?
18. If I don’t have email can I still process an electronic payment?
19. Which bills can I pay online?
20. What are the costs for paying online?
21. May I pay my tax bill by credit card at the biller’s office?
22. How should I enter my credit card information?
23. How will I know that my payment has been accepted?
24. Can I use more than 1 payment method per transaction?
25. When paying by ACH transfer (electronic check), how does my payment appear on my bank statement?
26. How long does it take for a credit card transaction to process if I pay online?
27. How long does it take for an EFT (electronic funds transfer) transaction to process if I pay online?
28. How much does paying online help the environment?
29. Do I need to notify my bank or change bank accounts?
30. What information do I need to make a payment?
31. When can I pay?
32. Can I use a credit card to pay my bill(s)?
33. Can I use a debit card to pay my bill(s)?
34. Can I tell if my payment has been posted?
35. Will I have online access to my account?
36. How long will my payment history be maintained?
37. Will I be able to print a copy of my bill?
38. How do I change my account information?
39. What is AutoPay?
40. Can I cancel AutoPay?
41. What are scheduled payments?
42. Can I schedule payments?
43. Can I change a scheduled payment?
44. Why am I being charged a late fee?
45. What is a partial payment?
46. What is the difference between AutoPay and a scheduled payment?
47. What if I already have Autopay or a scheduled payment set up with my bank?
48. Who do I contact with questions about a bill?
49. I accidentally deleted my current email notification, what should I do?
50. What if this website is down or for some reason I am unable to use this site?
51. If I have additional questions or I am having trouble registering, who should I call?
52. Is my information secure?
53. Is my credit card and checking account information safe when I pay online?
54. What is PCI Compliance and why is it so important?
55. Who has access to my account?
56. How do I register?

Show All Answers

1. What is personal property?
2. Who must pay this tax?
3. What is a form of list?
4. Who must file a return?
5. When and where must my return be filed?
6. Can I get an extension of the filing deadline?
7. What is the penalty for filing late?
8. What is the return used for and who has access to it?
9. When do I file for an abatement for overvaluation?
10. Who is eligible to file for an abatement?
11. Are there instructions available to assist me in filing an application for abatement?
12. Where do I file applications for abatement?
13. Where do I get applications for abatement?
14. Are abatement applications public records?
15. Should I bring any necessary data with me?
16. Where can I see a list of the personal property tax rolls?

Show All Answers

1. What is the zoning of my property?
2. What are the building setbacks in South Hadley?
3. What is the process for changing the zoning classification of a piece of property?
4. How many unregistered vehicles can my neighbor have on their property?
5. Can commercial vehicles be parked in a residential district?
6. What are the zoning restrictions for installing a fence on my property?
7. How can I obtain a copy of the town’s Zoning Bylaw, Subdivision Regulations or other town requirements?
8. How do I file a complaint about a zoning violation?
9. How do I find out if a development is planned for a particular area or neighborhood?
10. How do I obtain a variance or file an administrative appeal?
11. Does the town allow use variances?

Show All Answers

1. At what ratio is property assessed?
2. What does 100% of full and fair cash value mean?
3. How do I check the valuation of a property?
4. What is the assessment date of all property?
5. Do you have a book and page reference?
6. Can I find out when a property was sold?
7. How do I check on the ownership of property?
8. How do I change my mailing address for tax billing?
9. How do I change a name on my property?
10. Do you have sales reports?
11. When do I file for an abatement for overvaluation?
12. Who is eligible to file for an abatement?
13. Are there instructions available to assist me in filing an application for abatement?
14. Where do I file applications for abatement?
15. Where do I get applications for abatement?
16. Are abatement applications public records?
17. If the Town denies my application, do I have any recourse?
18. What happens if my abatement is approved?
19. How much was my assessment reduced?

Show All Answers

1. What are the current tax rates?
2. How often are tax bills issued?
3. When are tax bills due?
4. Whose name goes on the tax bill?
5. How do I change a name on my tax bill?

Show All Answers

1. Where is the South Hadley Recreation Department?
2. What are the Recreation Department hours of operation?
3. How do I register for Recreation Department programs?
4. How do I pay for Recreation Department programs?
5. Is financial aid available for Recreation Department programs?
6. Where are Recreation Department activities publicized?
7. How do I volunteer for the Recreation Department?
8. Can I make a donation to the Recreation Department?
9. How do I know if a department program is cancelled due to inclement weather?
10. Who serves on the Recreation Commission and what is their role?
11. How do I get a new program offered through the department?
12. How do I file a complaint?
13. How do I book a pavilion at Buttery Brook Park?
14. What swim programs does the Town offer at the Michael E. Smith Middle School Pool?

Show All Answers

1. What is a revaluation?
2. Why is a revaluation necessary?
3. How are assessments determined?
4. What is market value (a.k.a. full and fair cash value)?
5. What if there hasn't been a recent qualified sale of my property?
6. Will all property values change?
7. How can my assessment change when I haven't done anything to the property?
8. Will I be notified of a change in my assessment?
9. How will my taxes change as a result of my new assessment?
10. Why is my single-family home valued differently than my neighbor's 2-family?
11. Where can I find more information on revaluation?

Show All Answers

1. What type of government does South Hadley have?
2. Do all municipal departments fall under the Selectboard?
3. When does town meeting meet?
4. How can I meet with the Selectboard?
5. Where can I obtain the Town Bylaws?
6. Where do I get a burning permit?
7. Where do I get a tag sale license?
8. Who do I talk to regarding a development in Town?
9. How do I go about getting a traffic sign installed?
10. Are there any employment openings?
11. Who can I talk to about damage to my vehicle due to poor road conditions such as potholes?
12. Where can I get a trash pickup or recycling schedule and / or landfill stickers?
13. Where do I obtain birth, marriage, or death certificates?
14. Where do I register to vote?
15. Where do I go to vote?
16. When is the Town election?
17. Who do I contact regarding a barking dog and or dogs running loose?
18. Who do I contact regarding parking tickets?
19. How can I find an owner of a particular property?
20. Where can I find information about licenses?
21. Where can I find answers to my questions about sewer use fee abatements?

Show All Answers

1. How can I get an abatement on the sewer use fee?
2. Why do I have to pay a sewer use fee if the unit is not occupied?
3. Can an abatement be granted if one of the residents no longer resides year round in the unit?

Show All Answers

1. What is the pink stuff in my bathroom?