About your curbside pick-up fee:
All users, abutters and owners of developed property which are directly served by the Town’s private contractor for curbside refuse and recycling pick-up are subject to curbside collection fees, refuse and recycling disposal fees and solid waste management fees.
The rate for curbside pick-up fees is voted annually by the Selectboard and is based on the type of service provided.
Residential: Charged per person, per household/unit
Commercial: Rate determined by business classification and is base on the residential rate.
Billing information on the number of residents is based on the most current census information proved by the Town Clerk’s Office. Be sure that your annual census form is filled out and kept up-to-date.
Failure to receive a bill does not relieve an individual or business from the obligation to pay said bill at any time. Change of ownership, number of residents or change in mailing address should be furnished immediately to the Collector’s Office.
Billing Cycle:
Curbside pick-up fee bills are issued once a year and cover a fiscal year which runs from July 1st through June 30. The bills are usually issued in January and due in February.
Abatements, reclassifications, special allowances:
Any requests for abatement, reclassification, or special allowances must be in writing on the form provided on the back of the bill and submitted to the Department of Public Works Business Office at 10 Industrial Drive within thirty days of the date of billing. The town recognizes that some billing errors will be made in the normal course of the year.
Abatements will be granted for the following reasons:
41C: Those eligible for 41C abatements on their Real Estate Taxes will automatically qualify for an abatement on their curbside pick-up fee. The amount of the abatement is determined annually by the Selectboard.
Private Service: Abatement forms should be accompanied with documentation, either a copy of the contract with the disposal company providing the dumpster or copies of cancelled checks for payment of the dumpster fees. Residents taking trash to work must provide a letter from the employer stating that the employee is allowed to use the dumpster at work. Abatements will not be approved for residents taking trash to another community or taking trash to the South Hadley Recycling Center.
Inaccurate number of persons: the number of residents billed is based on the most current census information provided by the Town Clerk’s Office. College students are not exempt from the fee. Long term residents in nursing facilities are exempt from the fee.
Non-resident voter: Individuals that are non-residents but appear on the census form as a non-resident voter. Please contact the Clerk’s Office to have this status on the census form.
Vacant Apartments: Apartments in multi-unit homes and two family homes currently occupied as a single family dwelling. (Note: all apartments will be billed for one resident and if vacant, an abatement form must be filed every year)
Special Allowances: There are no special allowances for home based or free standing businesses. Fees are a flat rate and not based on volume of trash and/or recycling generated. All businesses with an active business certificate issued by the Town Clerk’s Office are subject to the fee.
Death An abatement will be granted for those deaths occurring between July 1st and December 31st
Bills are not prorated—there will be no abatements granted for partial year occupancy.
Unpaid curbside pick-up fees:
If the fee remains unpaid after thirty days from the date of billing a late penalty shall be assessed in a percentage not to exceed the interest and penalty permitted to be charged on delinquent Real Estate Tax Bills (14%). In addition, curbside collection will be terminated and a lien placed on the applicable real estate.
General Information:
Information or questions about refuse, recyclables, Recycling Center operations or billing is available at the Department of Public Works at 538-5033.
Payment Methods:
To view the various payments methods available please click on the link below.
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