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Welcome to the website for South Hadley, Massachusetts
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Payment Methods
ONLINE:
Make your payment on-line directly to the Town through the Town’s secure payment website. It’s now fast and easy to pay and/or view your bills online.

The Town of South Hadley is excited to offer citizens an easy and secure way to view, print and pay their bills online. We support electronic presentment (viewing) and billing because it is more convenient for our residents and better for the environment.
Online Bill Payment, in partnership with Invoice Cloud, offers the following benefits:

  •  No signup cost
  •  Access, view and pay your vehicle excise bills online, at your convenience
  •  Paying your bill online is faster and cheaper than writing a check and mailing it
  •  You can pay with electronic check or credit/debit card
  •  You may choose to eliminate paper invoices to reduce clutter and help the environment
  •  You have the option to pay immediately, schedule a payment or sign up for AutoPay
  •  Pay online for as little as 40 Cents, less than the cost of a stamp.
Use of a charge card or electronic check/ACH will incur a convenience fee. The Town of South Hadley receives only your bill payment amount. Convenience fees cover various administrative costs associated with accepting payments and are non-refundable.
Convenience Fees For Tax Payments

  • The convenience fee when using a Visa Debit Card is a flat rate fee of $3.95.
  • The convenience fee when using a Credit Card is a percentage rate fee of up to 2.95% with a minimum charge of $1.00.
  • The convenience fee when using an Electronic Check is 40 cents.
Convenience Fees for Sewer Payments

  • The convenience fee when using a Credit Card is a flat rate fee of $3.95.
  • The convenience fee when using an Electronic Check is 40 cents.

The convenience fee amount is automatically calculated and is shown on the payment page before you submit your payment for processing. Convenience fees will appear as a separate charge from the bill amount on your bank or credit card statement.

To make a real estate, personal property, motor vehicle excise, boat excise or sewer payment, please click below.

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If you need help using online bill pay or you have a question about your account, please call the Collector’s office at (413) 538-5017 EXT 200 or email: taxcollector@southhadleyma.gov
If there is an error in the Credit Card charge, please contact Invoice Cloud at (877) 256-8330 x2700.
For answers to Frequently Asked Questions click HERE.

MAIL:
Please make checks payable to the Town of South Hadley and mail in the envelope provided with your bill. The address on the return envelope sends your payment directly to the Town’s lockbox for automated processing.

If you do not have a remittance slip, or if you are mailing your payment after the due date mail your payment directly to the Collectors Office at 116 Main Street, South Hadley, MA 01075 Room 107. If you do not have a remittance slip please be sure to include the map and parcel or bill number associated with the property you are paying for on your check.
To obtain a receipt, enclose a self-addressed, stamped envelope and both the middle and bottom portion of your bill with payment.

DIRECT DEBIT:
The Collector’s Office is pleased to announce an easier way to sign up for direct debit - AutoPay. Now you can sign up online through the Invoice Cloud system by clicking on the “Pay or View your Bill” button above. If you have already signed up to have payments withdrawn automatically from your checking or savings account, this information will be available in your new online account.

Here’s how AutoPay works:

You authorize regularly scheduled payments to be made from your checking or savings account. Then, just sit back and relax. You will receive an email notification when your bill is available online and the payment will be made automatically on the specified day. Proof of your payment will be available in your online account as well as appearing on your bank statement. You may cancel participation in “AutoPay” at any time by updating your online bill pay account.

As an AutoPay user, you will be invited to sign up for paperless billing. But you can elect to still receive paper bills which are sent on the same schedule as bills sent to all taxpayers. As is currently the case, payment will be due 30 days from the date the bill is issued. On the date payment is due; the required amount will be automatically debited from the bank account authorized by the taxpayer. The account may be at any bank which participates in the “Automated Clearinghouse” system; this includes over 90% of all banks in the nation. Property owners whose taxes are included in their mortgage cannot participate in this program for real estate tax payments.

There is no additional charge from the Town for this service, however, you should check with your financial institution to determine what charges, if any, it may have. The electronic check/ACH convenience fee is $.40 per transaction.

ONLINE THROUGH YOUR BANK:
Please be advised that when paying on-line through your bank a check is actually cut and sent to the Collector’s Office. There is a lapse time associated with this process that could result in a late payment. Please be sure to use correct information when making your payment such as the bill number for the current fiscal year, a map and parcel or account number.



 
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