Personally Identifiable Information
At the Town of South Hadley web site, we attempt to protect your privacy to the maximum extent possible. However, because some of the information that we receive through this web site is subject to the Public Records Law, Massachusetts General Laws Chapter 66, Section 10, we cannot ensure absolute privacy. Information that you provide to us through this site may be made available to members of the public under that law. Other laws prohibit our releasing personal information, even if requested under the Freedom of Information Act, including M.G.L. Ch.59 Sec. 57D which prohibits the Town Treasurer from releasing taxpayer name and address (but not taxes due) by parcel. Tax payment history may not be released. Other laws control what information the Assessor’s may or may not release. This policy informs you of the information that we collect from you at this site, what we do with it, to whom it may be disseminated, and how you can access it. Based on this information, you can make an informed choice about your use of this site. You can maximize the benefits of your privacy by making informed choices about whether to share personally identifiable information with us through this site.
We use the term "personally identifiable information" to mean any information that could reasonably be used to identify you, including your name, address, e-mail address, Social Security number, birth date, bank account information, credit card information, or any combination of information that could be used to identify you.
Information Voluntarily Provided by You
This site collects voluntary information from you only through the e-mails you send and form data you submit, which could contain personally identifiable information.
Information Automatically Collected and Stored by this Site
This site also collects and stores indefinitely your Internet Protocol ("IP") address, (which does not identify you as an individual), as well as information about the date and time of your visit, whether a file you have requested exists, and how many "bytes" of information were transmitted to you over the Internet from this site. We use your IP address to assess the frequency of visits to this site and the popularity of its various pages and functions. We will not attempt to match any personally identifiable information that you provide to us with your IP address, unless there are reasonable grounds to believe that doing so would provide information that is relevant and material to a criminal investigation.
Dissemination of Your Personally Identifiable Information
We do not sell any personally identifiable information collected through this web site. However, once you voluntarily submit personally identifiable information to us through an e-mail or form, its dissemination is governed by the Public Records Law, the Fair Information Practices Act (Massachusetts General Laws Chapter 66A) and other applicable laws and regulations. For this reason, part or all of the information you send us may be provided to a member of the public in response to a public records request.
In addition, the information that you voluntarily submit will be disclosed only to Town of South Hadley employees or officials with a "need to know" for purposes of fulfilling their job responsibilities. They will only use the information to answer your questions, respond to any requests for assistance, and fulfill the Town’s legal obligations. Where appropriate, we may provide the information submitted by you to the person or company that is the subject of your inquiry, or to a government agency responsible for the matters referred to in your communication.
Your Access and Opportunity to Correct
The Public Records Law and the Fair Information Practices Act provide you certain rights to get information about you that is in our records. To learn more about the circumstances under which you can get and correct this information, please click on the above references to these laws.
Because this site does not encrypt incoming e-mail or submitted form data, you should not send information that you consider highly sensitive through this site. We use standard security measures to ensure that your personally identifiable information is not lost, misused, altered, or unintentionally destroyed. We also use software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. Except for authorized law enforcement investigations, no attempts are made to identify individual users or their usage habits.
An "Internet Protocol Address" or "IP Address" is a series of numbers that identifies each computer and machine connected to the Internet. An IP address enables a server on a computer network to send you the file that you have requested on the Internet. The IP address disclosed to us may identify the computer from which you are accessing the Internet, or a server owned by your Internet Service Provider. Because it is machine-specific, rather than person-specific, an IP address is not, in and of itself, personally identifiable information.