SOUTH HADLEY – Select offices within town hall are open to public access Tuesday through Thursday from 10 a.m. to 2 p.m. Both vaccinated and unvaccinated visitors are requested to wear masks while inside. Hand sanitizer and disposable masks are available at each entryway.
The municipal offices that provide the bulk of direct customer interactions will be available to the public without appointment Tuesday through Thursday from 10 a.m. to 2 p.m. These offices are:
- Inspection services
It is encouraged residents call ahead.
All other departments, such as administration, health, human resources and planning/conservation, are only available by scheduled appointment. Use the staff directory to contact those offices by phone or email.
Town hall will continue to offer services digitally, by phone and snail mail. Residents can use InvoiceCloud and Viewpoint Cloud to pay bills, request copies of certificates, and obtain or renew various permits digitally from home.
The transfer station will continue to require scheduled appointments in its effort to add much needed controls resulting from the significant changes and spiraling costs associated with trash and recycling in 2019 and 2020. It will retain its new five-day operational schedule, opposed to the former two-day schedule.
All of these policies and services are under continuous review and will evolve. The municipality appreciates resident patience, constructive input, cooperation and understanding as staff try to provide cost effective and reliable service for the whole of South Hadley.